业务管理制度

编号：ZY--YX.01 目录第一章总则·····································································································(2) 第二章平常管理 ·······························································································(2) 第三章费用管理 ·······························································································(2) 第四章协议管理 ·······························································································(5) 第五章产品质量管理 ·······················································································(6) 第六章货品管理 ·······························································································(7) 第七章货款管理 ······························································································(8) 第八章客户管理及事故处理 ··········································································(9) 第九章价格管理······························································································（10）第十章定做产品规定和收费原则 ···························································(11) 第十一章账目管理 ·····························································································(11) 第十二章宣传促销品管理 ··············································································(12) 第十三章会议管理······························································································(12) 第十四章信息搜集与反馈 ·················································································(13) 第十五章请假、换休制度 ··················································································(13) 第十六章业务交接管理 ·····················································································(13) 第十七章业务人员奖惩管理···············································································(15) 第十八章附则·······································································································(18) 第1页 2月15日颁布实行受控状态：0/C 编号：ZY--YX.01 第一章总则一、为强化营销管理，规范所属人员工作程序，提高工作效率，特制定本制度。二、本制度合用于营销中心各部门管理工作，规定有关员工严格遵守，维护制度严厉性。第二章平常管理一、为建成一支作风优良、纪律严明、技术过硬营销团体，为使每名业务人员可以得到及时指导，根据营销中心工作特性和企业状况，制定对应管理制度，详细如下。二、企业所有业务人员未经许可严禁代理其他企业产品，若有违反一经查实，追究先关责任，立即解雇。第三章费用管理一、费用管理是营销业务管理工作中重要环节，对于控制营销成本，提高经济效益，规范业务行为，具有重要作用。二、企业实行收支两条线管理，货款必须直接打入企业指定账户，严禁业务人员任何形式动用货款。如因特殊原因须由业务人员支付费用（如运费、会议费等），事前必须在财务部填写《费用支出申请表》，由销售经理同意后执行，否则不予报销。三、多种费用必须按规定如实报销，不得弄虚作假，一经发现，处虚报款额五倍罚款，并解除劳动协议。四、多种费用管理规定如下： 1、差旅费 1.1差旅费包括：车船、住宿、市内交通及伙食补助等业务费用。 1.2出差实行审批制，出差前按规定内容填写出差审批单和借款单，（审批单要详细填写出差目、行程和估计费用、出差时间和天数；借款单要注明原由，）经销售经理审批签字后办理借款手续（如有突发事件来不及审批或在外出差需要补借差旅费，可电话告知指定财务人员代为审批），如销售经理无法签字审批状况，需要电话申请，同意后方可办理相第2页 2月15日颁布实行受控状态：0/C 编号：ZY--YX.