商务交际英语1模拟题1和答案

商务交际英语（1）模拟题 I. MULTIPLE CHOICE （10 小题，每小题 1 分，共 10 分） Choose the letter indicating the best choice to complete each sentence or answer each question: Which of the following is NOT an external barrier to communication? Motivation or interests. Environmental factors such as lighting and heat. A closed or authoritarian climate. An open climate in which communication flows easily. What is NOT included in the purpose of communication? To establish goodwill. To build self-esteem. To obtain ination. To practice using language accurately. If verbal and non-verbal symbols in the sender’s message conflict, receivers generally ________. believe the non-verbal symbols over the verbal symbols believe the verbal symbols over the non-verbal symbols don’t know which to believe believe both the verbal and non-verbal symbols To communicate effectively, the sender must________. use audience analysis, examine the message’s environment, encourage and interpret feedback use audience analysis, read and listen effectively use audience analysis and overcome external and internal barriers to communicate speak and write clearly, and use proper equipment When communicating with other people, remember that everyone wants to feel ________. admired and cared for understood and important important, competent, and admired valued, respected, and understood Which of the following statements about body language is true? People from different cultures interpret body language in different ways. Basic body language is universal; it means the same to all people. Facial expressions are universal, but gestures are less so. Friendly body language is all the same; unfriendly or threatening gestures vary. Which of the following is a receiver-oriented statement? I grant your request for vacation from the week of August 14th. Our company works hard to meet the needs of our customers. As our guest, you will receive the attention that you deserve. We make every effort to serve our clients efficiently and at their convenience. What is NOT included in the stage of planning a message? To identify the objective. To determine the main idea. To choose supporting ination. To uate the message. Which of the following is NOT included in the common abuses of memos? Written too frequently. Written to gain attention. Written to express one main idea. Written by a committee. According to the course book, which of the following statements is NOT true in letters that contain neutral or positive messages? The ending should be friendly, courteous and personable. The main idea can be presented at the end. Supporting ination should be presented as much as possible. More ination should be presented later. II. TRUE / FALSE （10 小题，每小题 1 分，共 10 分） Write a T in the space provided if the statement is true. Write an F in the space if the statement is false. Your judgment should be based on your understanding of the course book. T / F ______ 11. The primary participants in the communication process ar