组织行为学罗宾斯英文版PPT整理

Chapter1Chapter1Introduction to organizational behaviorIntroduction to organizational behavior ✓OrganizationalOrganizational Behavior:Behavior: The systematic study of the actions and attitudes that people exhibit within organizations ✓Systematic Study of Determinants of Employee Perance:Systematic Study of Determinants of Employee Perance: ➢Actions or Behaviors：Productivity, Absenteeism, Turnover , Organizational citizenship ➢Attitudes– Job Satisfaction: a. Possible link between satisfaction and productivity b.Satisfaction appears to be negatively related to absenteeism and productivity c.Humanistic responsibility to provide employees with challenging, intrinsically rewarding, and satisfying job ✓Organization:Organization:a.Consciously coordinated social unit b.Composed of two or more people c.Functions to achieve a common goal or set of goals d.al roles define and shape the behavior of its members ✓OB Encompasses Behavior in Diverse Organizations: Manufacturing:OB Encompasses Behavior in Diverse Organizations: Manufacturing: Service firmsSchoolsHospitalsChurchesMilitary unitsCharitable organizations Local, state, and federal government agencies ✓Contributing Disciplines(Level of Analysis):Contributing Disciplines(Level of Analysis): ➢Micro (individual):Psychology ➢Macro (group processes and organization) :Sociology, Social Psychology, Anthropology, Political Science ✓Toward an OB discipline P4 1.1Toward an OB discipline P4 1.1 ✓Goals of Organizational Behavior:Goals of Organizational Behavior:explanation, prediction, control ✓Challenges and Opportunities:Challenges and Opportunities:a.Increasing age of typical worker b.More women and minorities in the workplace c.Requirements to meet global competition d.Severed loyalty bonds between employees and employers ✓What is Quality Management?What is Quality Management? ➢Intense focus on customer Outsiders-- purchasers of products and services Insiders-- interact with and serve others in the organization ➢Concern for continual improvement Commitment to never be satisfied “Very good” is not good enough Quality can always be improved ➢Improvement in quality of everything the organization does “Quality” applies not only to the final product, but to How organization handles deliveries How rapidly it responds to complaints How politely the phones are answered ➢Accurate measurement Uses statistical techniques to measure every critical perance variable in operations ➢Empowerment of employees Involves people on the line in the improvement process Teams are widely used as empowerment vehicles for finding and solving problems ✓A Managerial PerspectiveA Managerial Perspective：：a. Improving People Skillsb. Managing Work Force Diversity c. Responding to Globalizationd. Empowering Peoplee.Stimulating Innovation and Changef. Coping with “Temporariness”g. Helping Employee Balance Work-Life Conflictsh. Declining Employee Loyaltyi. Improving Ethical Behavior ✓Levels of OB Analysis:Levels of OB