企业成熟度及流程成熟度模型

企业成熟度及流程成熟度企业成熟度及流程成熟度 一、一、企企业成熟度业成熟度 英文E1E2E3E4 LeadershipLeadershipAwarenessThe enterprise s senior cutiveAt least one senior cutive deeplyThe senior cutive team views theThe senior cutive team sees its teamrecognizestheneedtounderstandsthebusinessprocessenterprise in processterms and hasown work inprocesstermsand improve operational peranceconcept,how the enterprise can use itdeveloped a vision of the enterpriseperceives process managementnot buthasonlyalimitedtoimprove perance,andwhatand itsprocessesasaprojectbutasawayof managing the business.understandingof the power ofis involvedin implementing it . business processes AlignmentAlignmentThe leader ship of the processAseniorcutivehastakenThereisstrongalignmentinthePeoplethroughouttheenterprise programliesinthemiddleleadership management ranks of,andresponsibilityseniorcutiveteamregardingexhibitenthusiasmforprocess the process program.There is also amanagementandplayleadership networkofpeoplethroughouttheroles in process efforts enterprise helping to promote process efforts . BehaviorBehaviorA senior cutive endorses andA senior cutivehas publicly setSenior cutives operate as a team,The investsinoperationalstretch commit perancegoals improvement membersofthesenior inmanagetheenterprisethroughitscutiveteampertheir deepin the process program.strategic planning on processes.,and develop new business opportunities based on high-perance process throughvisionand for,theprocess program. customerterms and is prepared toprocesses,andare activelyengagedownworkasprocesses,center resources,make changes,and remove road blocksin order to achievethose goals. StyleStyleThe senior cutiveteam hasThe senior cutive team leadingTheseniorcutiveteamhasThe senior cutive team rcises startedshiftingfromathe processprogram is passionatedelegatedcontroland authoritytoleadership ownersand process as thekey tool for changeperers perersand control issuppliers is common-place top-down,hierarchicalstyle to anabout the need to change andaboutprocess open,collaborative style processinfluence rather than command and CultureCultureTeamworkTeamworkTeamworkisprojectTheenterprisecommonlyusesTeamworkisthenormamongTeamworkwithcustomersand cross-functionalprojectteamsforprocess improvement effortscommonplace among managers focused,occasional, and atypical. CustomerCustomer Focus FocusThere is a widespreadbeliefEmployees realizethat the purposeEmployees thatcustomerfocusisoftheir appreciation of what that means Thereisalsouncertaintyand conflictabouthowtomeet customers needs. ResponsibilityResponsibilityAccountability forresults restsFrontline personnelbegin to takeEmployeesfeelaccountableforEmployees feel a sense of mission with managers. Attitude Toward Change ExpertiseExpertisePeoplePeople ownership of results areprepared enterprise results.inserving customers and achieving ever-better perance There is growing acceptance inEmployees make modestchangepere