新职业英语-第二版-职业综合英语1-教案unit7

新职业英语 第二版 职业综合英语 1 Unit7 教案 1 授课时间授课时间 班班班 周星期第节周星期第节周星期第节 班班 周星期第节周星期第节 课课次次 授课形式授课形式 （请打√） 17学时数学时数2 纯理论□纯实践□理实一体化□习题课□其他□ Unit7 Customer Service Reading A I Really Want to Know 授课题目授课题目 教学目的教学目的 Ss make and handle a complaint Ss understand successfully measuring customer satisfaction 1. The main idea and the structure of the reading A. 教学重点教学重点 2. Master the key words and language points. 1. How to use the key words and expressions in reading A. 教学难点教学难点 2. Analysis on the text structure. 使用的教使用的教 具具/ /多媒体多媒体 Textbook; PPT; CD / /仪器仪器/ /仪仪 表表/ /设备等设备等 教学方法教学方法Pair-work; Discussing, lecturing 参考资料参考资料English for Careers Book1 教教 学学 基基 本本 内内 容容 及及 设设 计计 Part I Warming-upPart I Warming-up20 minutes20 minutes Task 1Task 110 minutes10 minutes Objective Ss learn how to collect customer opinions through a survey. Explain briefly what a survey is. E.g. “A survey is a of gathering ination from a sample of individuals. The goal is to find out people’s stand or opinion on certain matters.” Task 2Task 210 minutes10 minutes Objective Ss can analyze data, find problems and give solutions. Divide the class into groups of 4-6 students and ask each group to collect and analyze the data. Ask some groups to present their conclusions and solutions to the class. Part II New words in Reading APart II New words in Reading A15 minutes15 minutes Objective Ss can get familiar with the new words and expressions, etc Steps Ss listen to the new words and expressions, etc. Ss read the new words and expressions, etc. Part III Discussions before Reading APart III Discussions before Reading A10 minutes10 minutes Objective Ss can get familiar with the new words and expressions, etc Steps Ss know something about Reading A. Ss discuss the following two questions 1. Why did the writer and his wife go to their favorite restaurant for dinner 2. In order to successfully measure customer satisfaction, what should you pay attention to Part IVPart IV Reading AReading ALanguage pointsLanguage points35 minutes35 minutes Paragraph 1 deservedeserve v. to have earned something by good or bad actions or behavior e.g. You’ve been working all the morningI think you deserve a rest. gaingain v. to increase in weight, speed, height or value e.g. Last week I gained another five pounds. Paragraph 3 admirableadmirable a. having many good qualities that people respect and admire e.g. This essay is admirable in all respects. implementimplement v. to take action or put into practice e.g. We have decided to implement the president’s suggestion in full. establishestablish v. to start; to set up e.g. My grandfather established the family business in 1938. The relationships between the two companies were established two years ago. obtainobtain v. to get something especially by means of effort e.g. We wish to obtain first-hand ination. particularparticular a. unusual, single and different from others e.g. They have conducted a research in this particul