酒店客史记录

酒店客史记录 Guest History Task Number 049 Department Housekeeping Date Issued Guest Expectation Time to Train Why is this task important for you and our guests Answers 1 .保证能给客人提供满意的服务. 2. 这能提高我们对客人服务的质量. 3. 这个表现出我们的专业水准. WHAT/STE PS HOW/STANDARDS TRAINING QUESTIONS 1. Collection 收集 Attendants found the guest history , the ination recorded in a work sheet, and ination feedback to order taker stay over and check out room 服务员在做房时发现客人有一些习惯 Why should record the preferences of guests 为什么要记录客人 的喜好 爱好时把信息记录在工作单上； 下班 时将信息反馈到客房中心。（无论是住 客房或是走客房） 2. Records 记录 The housekeeping center staff after receiving the guest ination, detailed record on guest history minute book. Under ins onstage GRO also to record visitors fondness in the computer. 客房中心员工在接到员工反馈的客人 喜好信息后详细的记录在客史记录 本上。通知前台GRO在电脑内也记录 下客人的喜好。 Why can record in the computer 为什么要记录在电 脑里 3. Prepared 准备 The guest room center in saw the visitor moves in once more when ination, ins to be related ahead of time the staff to prepare. 客房中心在看到客人再次入住的信息 时；提前通知相关员工做好准备。 Why can in the room attendant to prepare for ahead of time 为什么要提前通知 服务员做好准备